# refund policy
Refund
Policy
At Network
Academy, we value our Students and strive to ensure a smooth and satisfactory
experience for all users of our services. This Refund Policy outlines the
conditions under which refunds may be issued for payments made on our platform.
1.
General Terms
- Refunds will be issued in
compliance with applicable laws and regulations.
- Refund requests must be
submitted within 10 (Ten) days from the date of Admission.
2.
Eligibility for Refunds
Refunds may
be considered under the following circumstances:
- Duplicate Transactions: If a user has been charged
multiple times for the same Course or Instalment.
- Service Not Delivered: . If the course purchased is not started as described due to technical or operational errors within 15 working days from agreed date.
- Unauthorized Payment: If the payment was made without
the user's consent and verified as such by our support team.
3. Refund
Process
To request a
refund, users must:
- Contact us via email at
info@networkacademy.org with Student ID & Contact Number
- Provide the following details:
- Admission Number
- Proof of Payment
- Date of Payment
- Reason for Refund Request
- Our team will review the request
within 10 working days and provide a resolution.
4.
Non-Refundable Services
The
following are non-refundable:
- Payments for completed and
delivered services (Offline/Online/Recorded)
- Payments for subscriptions after
the trial period or cancellation window.
- Fees for custom or personalized
services once work has commenced.
5. Refund
Approval and Payment
- Approved refunds will be
processed to the original payment method within 30 (Thirty) business days.
- Users will be notified of the
approval or denial of their refund request.
6.
Contact Us
If you have
questions about our Refund Policy, please contact us:
- Email: info@networkacademy.org
- WhatsApp: +91 8139033367
- Address: Network Academy
Metro Pillar No: 795, Melka Tower
Cheruparambath Road
Kadavanthra P.O, Cochin- 20